ENAV considers the level of operational safety of air navigation services an essential priority. In pursuing its institutional objectives, it reconciles the interdependencies of the different performance areas with the achievement of the given safety goals.

Safety policy 

The Safety Policy is the formal statement of how the ENAV Group considers the level of operational safety of air navigation services as a priority.

To this extent, the ENAV Group requires the commitment of all personnel, starting from its management, to transparent and responsible actions in the field of safety.

Just culture policy

The Just Culture Policy undersigned by the Chief Executive Officer, is a further evidence of the priority of safety. It states that human performance combined with unwanted and unpredictable systemic influences may also lead to an undesirable outcome.

Human error is not a cause but a symptom and safe operations are based on effective training, operational expertise, effective procedures, monitoring and undertaking the required actions to improve and correct where necessary.

However, the human element is still and often the last safeguard against organizational, technical or procedural failures or shortcomings.

It is for this reason that the ENAV Group recognizes that individuals are not blamed for “honest mistakes”, but are held accountable for wilful violations and gross negligence.

ENAV Group intends to foster a climate of trust where occurrences are reported, the necessary processes are put in place for investigation and for the development of necessary preventative actions. In this context, the Just Culture Policy is a fundamental element and enables the reporting system of Safety events (occurrence reporting), implemented pursuant to international standards and current regulations, by adopting a "No blame" approach. .


Safety management system

The ENAV Group’s Safety Management System (SMS), implemented according to Regulation (EU) No. 1035/2011, is designed to ensure that all the services provided reach the highest level of safety performance.

A brief description of the main processes that make up the safety management system below.


Occurrence management

The Occurrence Management is a central part of continual improvement.

It is the process through which safety events basically reported by the company staff or otherwise known, are identified and handled. The goal of an occurrence management is to correct the errors that result from an event and to change the process so that the error is unlikely to happen again, removing or mitigating the side effects and reducing the risks to tolerable levels.

To trigger this process of investigation (gathering of facts, analysis, conclusions and recommendations) the ENAV Group is supported by the eTOKAI application, a tool kit system produced and provided by EUROCONTROL that allows the consideration and evaluation of all the domains of the ATM system (Software, Hardware, Environment, Liveware - SHEL).

Safety assessment

A safety assessment process is a systematic procedure for identifying and managing hazards. It encompasses the identification, evaluation and management of the risks inherent in technical-operative safety deriving from the management of changes to the ATM functional system and training activities.

The ENAV Group, through its safety assessment process, ensures the maximum reduction or mitigation of the impact of undesired events.

Safety promotion

Safety promotion is a major component of the Safety Management System (SMS) and is an important enabler for continuous safety improvement. It sets the tone both for the individual and organisational behaviour and fills in the blank spaces in the organization’s policies, procedures and processes.

The ENAV Group supports safety culture communication, dissemination of lessons learned and enables the continuous improvement process through activities that include, for

instance: the publication and distribution of the Safety bulletin ("SafeBull"), the dissemination of safety notices and the internal thematic publications of Cleared (House Organ), the dissemination of lessons & best practices through a dedicated web-based platform (Safety Agorà), but also training activities and Safety Moments for the staff.

At the same time, the ENAV Group actively participates to all the initiatives that worldwide aim to promote the Safety Culture, Just Culture and, in general, the systemic safety management.

Safety training

Training courses are provided to the Safety Actors (ANS Investigators, Risk Assessment Facilitators and Safety Surveyors) to guarantee Safety Assurance by personnel with specific skills.

Safety survey & safety improvement

Safety monitoring is one of the essential activities of the Safety Management System. Through the measurement of specific indicators, it permits an updated knowledge of the state of safety and the timely identification of possible measures to ensure that an acceptable level of safety is maintained.

The state of safety within the various organisational structures is further verified by Safety Surveys.





Hours of continuous training


Hours of continuous training

Employees involved


Employees involved

The main activities carried out for safety

With reference to the 2015-2017 Safety Plan, in the last year of the plan all 13 actions were managed: 94% of the actions planned during the three years were fulfilled, the remaining 6% will be instead completed as part of the activities foreseen by the next company Safety Plan (2018-2022).

All the analyses of the events classified as significant (according to the taxonomy of the EUROCONTROL Risk Assessment Tool) have been carried out, as provided by the European Regulations concerning Occurrence Management.

The exchange of information with the main stakeholders (43 Air Navigation Companies and 7 European ANSP) increased by 34%, in so contributing to the improvement of the levels of safety in the entire aeronautical supply chain while increasing lesson dissemination.

For activities geared toward mitigating the impact of the risks associated with the changes introduced into the ATM functional system, 516 safety assessments (+90% on 2016) took place.

The expertise acquired helped to contribute to: the research and development activities financed by the European Union (SESAR2020 and/or Horizon2020), support the commercial activities developed at a National and international level (Albania, Morocco and Malaysia), through the drafting of 7 safety Studies (+75% compared to 2016).

National and international activities

The ENAV Group attends international activities promoted by: ICAO (ICAO-EUR), European Commission, EASA, ECAC, EUROCAE, EUROCONTROL (European Network Manager), SESAR-JU (Deployment Manager), CANSO and FAB Blue Med.

Participation in meetings and activities leads to value:

  • it increases know-how while sharing experiences with other Stakeholders and participating in project activities in the area of research and development;
  • it protects the Group's vision in so being able to know in advance the regulatory changes and contributing to the adoption of appropriate and balanced regulatory choices.

These experiences allow the ENAV Group to operate in specific consultancy activities being recognised as a valid partner and a qualified supplier in competitive and commercial contexts.